By paying a deposit or the full balance for a Smile Kitesurf tour/trip, you acknowledge that you have read, understood, and accepted these Terms & Conditions. If you have any questions, please contact us before booking.

Tour Pricing & Payment

• All tour prices are quoted in Australian dollars and are subject to change until full payment is received.

• A $1,000 non-refundable deposit and completed Health & Safety Waiver are required to secure your booking. Payment of the deposit confirms your acceptance of these Terms & Conditions.

• The full balance is due 90 days (or 3 months, whichever is greater) before departure.

• Payments can be made via bank transfer (Commonwealth Bank, BSB: 064-803, Account: 1037-5292) or credit card (Visa/Mastercard). Credit card payments incur a non-refundable surcharge (1.75% domestic, 2.9% international).

• Payment plans may be arranged by contacting Smile Kitesurf directly.

• Failure to pay on time may result in loss of deposit or all funds paid, depending on timing.

General Conditions

• Smile Kitesurf tours include kitesurfing, wingfoiling, freediving, SUPing, snorkeling, whale watching, touring, and skill-based activities.

• Tour information is subject to change. Smile Kitesurf is not responsible if tours differ from expectations, and no refund will be given once a tour has commenced.

• Participants are responsible for assessing suitability of tours. Research locations or contact us for advice.

• Customers driving any vehicles during tours are fully responsible for their actions.

• Participants accept full responsibility for any damage caused to third parties, property, or native holdings.

Cancellations & Refunds

• Credits issued for cancellations are valid for 3 years.

• Deposits are non-refundable if cancelling 3 months or more before departure.

• Cancellations less than 3 months before departure result in loss of all payments unless a replacement participant is found.

• Smile Kitesurf may cancel tours due to insufficient numbers or force majeure events (e.g., extreme weather, strikes, government restrictions). In such cases, deposits/balances will be refunded minus any unavoidable costs.

• Customers are responsible for costs incurred due to flight or accommodation changes.

Insurance

• Customers are strongly advised to purchase tour cancellation, medical, and travel insurance to cover potential emergencies, including evacuation, medical treatment, or lost deposits.

Health & Safety

• Customers must ensure they are medically fit to participate.

• Health & Safety waivers must be completed prior to the tour.

• Participants must follow all instructions from Smile Kitesurf staff and partners for their own safety.

• Smile Kitesurf may refuse participation if a customer is unfit, fails to disclose relevant medical information, or behaves in a way that jeopardises safety or comfort.

Limitation of Liability

• Smile Kitesurf, its staff, or partners are not liable for death, injury, or property loss before, during, or after tours.

• Activities are high-risk; participants engage at their own risk.

• Customers are responsible for personal property, money, and valuables.

• Alcohol should not be consumed before water-based activities.

Changes to Bookings

• Changes to bookings may incur a $200 administration fee.

• Customers may swap tours within the same period, subject to deposit and availability.

Hire / Demo Equipment

• Equipment is maintained to a high standard and must be returned in good condition.

• Customers may be required to provide a security deposit (e.g., driver’s license or credit card).

• Loss or damage to equipment will be charged at replacement cost plus shipping.

Acceptance

By paying your deposit or full balance, you and any other individuals you book for agree to these Terms & Conditions, including indemnifying Smile Kitesurf, its staff, partners, and landowners against any claims or liability arising from participation.

Please ensure you fill out the Health & Safety Waiver before arriving for your experience.